, our office furniture specialist take pride in testing and reviewing all of our office chairs we offer to ensure that every product is beyond our quality standards. However, we acknowledge that you may not like the chair for whatever reason or you may have quality issues. If either is the case, we make our return process quick and easy.
How do I return an item?
If you are not happy with your product you must return it within 30 days. Products returned after 30 days are not eligible for a refund. Product must be returned in the original packaging, and must include all parts. Upon receipt of the merchandise, Office Furniture Outlet will issue a refund. A 30% restocking fee will apply on all returns. The customer is responsible for return freight charges as we will not accept product shipped back without pre-paid freight. Orders of 2 or more products are not eligible for return. When purchasing more than 1 item, we suggest ordering the first item to test and be sure it meets your needs, and then ordering the balance of the items needed.
Please call our office for an authorization code and return address: (858) 271-9700
What if I receive a damaged product?
If you receive a damaged product, please refuse delivery from the carrier. Open the box prior to signing for the goods and inspect for any concealed damage. In the event that damage was not immediately evident, contact our office, and a customer service representative will work with the manufacturer to get you any replacement parts necessary. All products are covered under manufacturer warranty. Warranties can be found on the manufacturer website. For specific questions, please call our specialist at (858) 271-9700.
Claims, damages, and missing parts:
WE CARE! Please click here to fill-out the claims form if you have experienced any damages, missing parts or any other issues. We stand behind our products with superior manufacturer warranties. Our excellent top rating with the Better Business Bureau says it all.